Ease of use

Safety, accessibility and ease of use of our inspirational services are the key issues when developing the customer experience. We collect customer feedback and regularly invite our customers to both meet our service designers  and to test our current and coming digital services. Encounters are vital to get consumer insights enabling agility with emerging consumer needs, habits and demands.

Service designers are responsible of management of the process and development of the services.

Online services are increasingly used with mobile devices. To ensure the best user experience, all Elisa's services are designed first for small screens and after that to be responsive in larger once.

To meet the needs of our multi-culture customers we have increased our ability to produce services in different languages and with clear language.

Safety, accessibility and ease of use of our inspirational services are the key issues when developing the customer experience.