Our corporate responsibility is based on Elisa’s strategy and core values, which are customer orientation, responsibility, results orientation, renewal and collaboration. Key corporate responsibility sectors include responsibility for the climate, customer satisfaction and personnel satisfaction. These are also measured through scorecards.
From the viewpoint of corporate responsibility, key megatrends that influence the ICT sector and Elisa’s business are:
|World of safe connections ||Transfer of financial power |
|In the future, ever-present digitalisation and cybersecurity will become necessary features for individuals, services and products. ||An increase in the number of Western companies in developing and emerging economies and the increased significance of local digital innovations. |
|Elisa’s material themes: Data security, reliability and reliable services. ||Elisa’s material themes: Availability of services and responsible sourcing chain. |
|Ageing population ||Sustainable development |
|The proportion of the elderly (aged over 65) population will grow, and they will enjoy a higher standard of living. Mobile health care, remote measurements and analyses will enable ageing people to continue living at home. ||Scarce natural resources and climate change will guide societies towards utilising knowledge and digitalisation more intelligently. Services will be provided more effectively, virtually and through teleworking. |
|Elisa’s material themes: Ease of use and availability of services. ||Elisa’s material themes: Network energy consumption, recycling of devices, the use of renewable energy and requirements posed by environmental legislation. |
In recognising Elisa’s material corporate responsibility, we take into account the most important financial, social and environmental effects of our operations, products and services, as well as other significant trends affecting the industry and referenced GRI G4 reporting principles.
To prioritise these aspects of corporate responsibility, we sent an extensive stakeholder questionnaire to all our most important stakeholders in 2015.
The material aspects were reassessed in autumn 2016 with a corporate responsibility survey at our stores and feedback from stakeholders. The importance of the material aspects to the business units was assessed by Elisa’s corporate responsibility management team. The results are described below:
Most material issues and key focus areas for our reportinga are:
- Data security and privacy protection
- Financial responsibility
- Availability, safety and accessibility of services
- Responsible employer
- Energy efficiency and climate change
- Ensuring operational reliability in society
- Responsible customer communications