Our corporate responsibility is based on our strategy, values and business model. Societal responsibility, customer satisfaction and well -being of our personnel are key areas in our responsibility development. Moreover the performance in these areas is measured through company scorecards.
From the viewpoint of corporate responsibility, key megatrends that influence the ICT sector and Elisa’s business are:
|World of safe connections ||Transfer of financial power |
|In the future, ever-present digitalisation and cybersecurity will become necessary features for individuals, services and products. ||An increase in the number of Western companies in developing and emerging economies and the increased significance of local digital innovations. |
|Elisa’s material themes: Data security, reliability and reliable services. ||Elisa’s material themes: Availability of services and responsible sourcing chain. |
|Ageing population ||Sustainable development |
|The proportion of the elderly (aged over 65) population will grow, and they will enjoy a higher standard of living. Mobile health care, remote measurements and analyses will enable ageing people to continue living at home. ||Scarce natural resources and climate change will guide societies towards utilising knowledge and digitalisation more intelligently. Services will be provided more effectively, virtually and through teleworking. |
|Elisa’s material themes: Ease of use and availability of services. ||Elisa’s material themes: Network energy consumption, recycling of devices, the use of renewable energy and requirements posed by environmental legislation. |
In recognising Elisa’s material corporate responsibility, we have taken into account the most important financial, social and environmental effects of our operations, products and services, as well as other significant trends affecting the industry and referenced GRI reporting principles.
To prioritise these aspects of corporate responsibility, we sent an extensive stakeholder questionnaire to all our most important stakeholders in 2015.
The material topics were reassessed in 2016 using results from stakeholders surveys conducted during the year and year 2017 corporate citizen strategy work results. The impacts of the material topics to the business units have been assessed by Elisa’s corporate responsibility management team. The results are described below:
Most material issues and key focus areas for our reportinga are:
- Data security and privacy protection
- Financial responsibility
- Availability, safety and accessibility of services
- Responsible employer
- Energy efficiency and climate change
- Ensuring operational reliability in society
- Responsible customer communications
Risk management is part of Elisa’s internal control system. It aims to ensure that risks affecting the company’s business are identified, influenced and monitored. The develcompany classifies risks into strategic, operational, hazard and financial risks. Find more information about Elisa’s risk management.
Elisa has identified the risks associated with corporate responsibility. These include: Information security and privacy risks, in particular leakage of personal data or data flaws or faults on personal data; climate risks, which in particular have an impact on the reliability of services as extreme climatic conditions increase; the risks associated with possible human resources arrangements, in particular outsourcing measures; possible violations of human rights, particularly in the supply chain and in customer encounters; customer communication and marketing risks; potential risks related to supplier management, such as aberration of internal control and corruption related risks.