2. Meaningful data security using modern tools
Elisa’s customers include large corporations and organisations, for whom taking care of data security involves complete protection for services that people all over Finland use every day.
“We have large customers in the energy sector, for example. These days, the services we produce for customers aren’t focused only on detecting security breaches. We carry out investigations, determine the necessary action to take to prevent attacks, and take necessary steps on our customers’ behalf”, says Markus.
Customer orientation lies right at the heart of how Elisa develops its services. Markus’s team has the goal of producing services that customers need, rather than the technology itself being the main part of the service.
“We’re offering a new style of services. As needed, we try to take advantage of solutions that customers are already using, so that they don’t have to pay extra costs. On the other hand, in our work we need to be right on the crest of the wave in terms of technology trends, and we use a lot of new technologies”, says Markus.
Elisa also wants to take advantage of automation as much as possible in handling security incidents. By doing this, it is possible to move away from the work being just about dealing with tickets and focus on the genuinely significant things.
“Elisa has reserved a lot of resources for development. Developing automation brings lots of advantages to us as a company, from the perspective of how meaningful the work is for employees, and to customers as well. When professionals can concentrate on what is genuinely relevant, their passion for their work remains high. We want to give everybody opportunities to make a difference, challenges and variety”, says Markus.