Accessibility is not just a legal requirement for us—it reflects our values and is an important part of Elisa’s mission: “A Sustainable Future Through Digitalisation”.
At Elisa, our goal is to design inclusive digital services that can be used equally, independently, and with ease by as many people as possible, regardless of their capabilities.
What accessibility means at Elisa
Accessibility barriers can affect us all—whether due to permanent or temporary impairments, age, skills, or different situations. For us at Elisa, accessibility is about more than compliance. It reflects our respect for our customers and our commitment to quality, safety, ease of use, and availability for everyone.
Through this work, Elisa aims to support digital inclusion and ensure a positive experience for all our users.
Elisa’s commitment to accessibility
We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA across our digital services. This means making our content perceivable, operable, understandable, and robust for a wide range of users, including people with disabilities and impairments.
We aim to identify and remove real-world barriers that may not be covered by technical standards. This is an ongoing effort, and we continue to learn and adapt.
If you encounter any accessibility issues in our services, we encourage you to get in touch—your experience matters to us. You can find more information on how to provide accessibility feedback in our Accessibility Statements.
How Elisa develops accessible services
Accessibility is a core part of how we work, and we take it seriously at every stage of development.
We regularly review our services together with external accessibility experts. The aim of the reviews is to ensure the services meet the requirements of the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. Before publishing updates or new services, we test them using assistive technologies, such as screen readers and keyboard-only navigation.
Additionally, we actively listen to our customers and involve diverse groups in testing, helping us create services that meet a wide range of needs. These tests help us identify real-world challenges and usability issues that may not be apparent from technical guidelines or legal requirements alone.
We track our progress by measuring improvements in processes and technical areas, along with the results of accessibility audits.
Our designers, developers, and content creators continuously train and grow their skills in accessibility: they work closely with experts and learn from real user experiences. We know accessibility is not a one-time task—it is an ongoing responsibility that we are committed to.