Accessibility Statement for the Elisa ID Service
This accessibility statement applies to the Elisa ID login, which is widely used with Elisa's customer services and Employee OmaElisa. We will tell you how accessible the Elisa ID service is, what non-accessible content has been identified, and how you can give us feedback on the accessibility of the service.
The service is subject to the Act on the Provisioning of Digital Services, which implements the European Accessibility Act and applies from 28 June 2025. The accessibility of this service has been assessed in cooperation with external accessibility experts. This accessibility statement was created on 24 January 2025 and last updated on 16 June 2025.
Accessibility Status of the Digital Service
The Elisa ID service partially meets the accessibility requirements of WCAG 2.2 level A and AA.
Non-accessible Content
We are working to resolve identified accessibility issues as part of our continuous development process.
login.id.elisa.fi
Accessibility criteria that are not met:
- Headings do not fully comply to heading hierarchy (WCAG 1.3.1 Info and relationships)
- Email and password fields are used incorrectly, which can cause problems for screen readers and users with disabilities. (WCAG 4.1.2 Name, role value)
- The icon and spacer used for mobile certificate inside the button are not hidden from assistive technologies, which may cause confusion for screen reader users. (WCAG 4.1.2 Name, role value)
tunnistus.elisa.fi
Accessibility criteria that are not met:
- Headings do not fully comply to heading hierarchy (WCAG 1.3.1 Info and relationships)
- Erroneous attribute used instead of modal attribute, meaning that a popup appears on the page, but it’s not correctly marked for assistive technologies, which may prevent screen readers from recognizing it properly. (WCAG 1.3.1 Info and relationships)
- Keyboard functionality illogical when choosing Mobile certificate as an authentication method (WCAG 2.1.1 Keyboard)
- Error handling not correctly implemented (WCAG 3.3.1 Error identification)
verkkoasiointi.elisa.fi
- Headings do not fully comply to heading hierarchy (WCAG 1.3.1 Info and relationships)