Accessibility Statement for OmaElisa

This accessibility statement applies to Elisa's consumer customer's self-service portal OmaElisa. The accessibility statement describes, how accessible OmaElisa is, what kinds of accessibility limitations there are and how you can give feedback about OmaElisa accessibility.

The service is subject to the Act on the Provisioning of Digital Services, which implements the European Accessibility Act and applies from 28 June 2025. The accessibility of this service has been assessed in cooperation with external accessibility experts in June 2024. This accessibility statement was created on 7th of February 2025 and last updated on 1st of October 2026.

Accessibility Status of OmaElisa

The service largely meets the accessibility requirements of WCAG 2.1 at levels A and AA.

Non-accessible Content

We are working to resolve identified accessibility issues as part of our continuous development process. 

OmaElisa web service

• The heading structure and focus order do not work consistently in all views. (WCAG 1.3.1, 1.3.2)
• Some controls and links do not have sufficiently descriptive names. (WCAG 4.1.2, 3.2.4)
• Some controls are not named consistently across languages. (WCAG 3.1.2)
• Using some controls causes a change of context. (WCAG 3.2.2)
• Notifications do not always provide a sufficient time limit. (WCAG 2.2.1)
• Focus does not always work correctly in pop-up windows. (WCAG 2.1.1)
• Screen reader users are not informed which navigation item is selected. (WCAG 4.1.2)
• Screen reader users are not always informed when a link opens in a new tab. (WCAG 1.3.1)
• The order stages for a purchased product do not have a text alternative. (WCAG 1.1.1)
  

Accessibility criteria that are not met

• 1.1.1 Non-text Content 
• 1.3.1 Info and Relationships 
• 1.3.2 Meaningful Sequence 
• 2.1.1 Keyboard
• 2.2.1 Timing Adjustable
• 3.1.2 Language of Parts
• 3.2.1 On Input
• 3.2.4 Consistent Identification
• 4.1.2 Name, Role, Value

OmaElisa app

• The heading structure and focus order do not work consistently in all views. (WCAG 1.3.1, 2.4.3, 4.1.2)
• In some navigation elements or menus, screen reader users are not informed whether an item is a button or a link. (WCAG 4.1.2)
• Screen reader users are not always informed when a link opens in a browser. (WCAG 1.1.1, 3.2.4)
• The screen reader does not always start at the first element. (WCAG 2.4.3)
• The speed test cannot be used with a screen reader. (WCAG 1.1.1, 2.2.2, 2.4.3)
• Detailed invoice information cannot be accessed with a screen reader. (WCAG 4.1.2)
• The number of outstanding invoices in the main navigation is not conveyed to screen reader users. (WCAG 1.3.1, 1.4.1)
• Some text does not have sufficient contrast. (WCAG 1.4.3)
• Some functionality is not available in all device orientations. (WCAG 1.4.10)
  

Accessibility criteria that are not met

• 1.1.1 Non-text Content 
• 1.3.1 Info and Relationships 
• 1.3.2 Meaningful Sequence 
• 1.4.1 Use of Color
• 1.4.3 Contrast (Minimum)
• 1.4.10 Reflow
• 2.2.2 Pause, Stop, Hide
  
• 2.4.3 Focus Order
• 3.2.4 Consistent Navigation
• 3.3.2 Labels or Instructions
• 4.1.2 Name, Role, Value
  

Supervisory Authority 

If you are not satisfied with our response or you do not receive a reply within 14 days, you may contact the supervisory authority, Finnish Transport and Communications Agency Traficom.    

Contact Information of the Regulator 

Finnish Transport and Communications Agency Traficom 

Digital Accessibility Supervision Unit 

www.webaccessibility.fi

saavutettavuus@traficom.fi

Telephone (switchboard): 029 534 5000