Accessibility Statement for the General Sections of Elisa.fi

This accessibility statement applies to the general sections of the elisa.fi website related to purchasing and transactions. We explain how accessible the general sections of elisa.fi are, what shortcomings exist in their accessibility, and how you can provide us feedback about the accessibility of the service.

The service is partly subject to the Act on the Provisioning of Digital Services, which implements the European Accessibility Act and applies from 28 June 2025. The accessibility of the service was evaluated by an external expert in May–June 2025. This statement was prepared on June 25, 2025, and last updated on September 3, 2025.

Accessibility Status of the Website

The service partially meets the Level A and AA accessibility requirements of the WCAG 2.2 guidelines.

Identified Accessibility Issues

Issues are being corrected as part of the service’s continuous development.

Contrast and Colors

  • Color contrasts do not everywhere meet accessibility requirements.
  • On map pages, information is conveyed by color alone.

Accessibility criteria that are not met

  • 1.4.3 Contrast (Minimum)
  • 1.4.11 Non-text Contrast
  • 1.4.1 Use of Color

Visuals

  • Not all visual content has a text alternative that describes what the image, icon, or graphical element represents. Some decorative images also have unnecessary text alternatives.
  • For complex images (charts, graphs, diagrams) or images containing text, the information in the image is not always provided as text.
  • Not all non-informative images are hidden from screen readers.

Accessibility criteria that are not met

  • 1.1.1 Non-text Content
  • 1.4.5 Images of Text

Keyboard Accessibility

  • On some pages, keyboard focus starts at an incorrect location.
  • Keyboard focus can be lost behind a modal window.
  • Focus is not always clearly distinguishable from the background.
  • Areas marked on the disturbance map cannot be opened by keyboard users or with a screen reader.
  • The Videobot element has shortcomings in keyboard operation.

Accessibility criteria that are not met

  • 2.1.1 Keyboard
  • 2.4.3 Focus Order
  • 2.4.7 Focus Visible
  • 2.4.11 Focus Appearance (Minimum)

Headings

  • Heading levels do not consistently follow a logical hierarchy.
  • An image referring to a heading may appear before the heading.

Accessibility criteria that are not met

  • 2.4.6 Headings and Labels
  • 1.3.1 Info and Relationships
  • 1.3.2 Meaningful Sequence

Naming, Status Messages, and Instructions

  • For some elements (icon/text), it is not apparent that they are interactive.
  • Some images that function as links are missing labels.
  • Modals include close buttons that are not accessible.
  • The address search is missing helper text.
  • Some links open in a new window without this being indicated with the link.
  • There is no indication that certain links are anchor links.
  • Form field error messages are only shown after focus moves away.
  • Validation errors related to inputs are not always clear for screen readers.
  • The footer contains pages with sections in different languages, but the languages are not marked in a way that assistive technologies can understand.

Accessibility criteria that are not met

  • 1.3.1 Info and Relationships
  • 2.4.4 Link Purpose (In Context)
  • 3.1.1 Language of Page
  • 3.1.2 Language of Parts
  • 3.2.1 On Focus
  • 3.3.1 Error Identification
  • 3.3.2 Labels or Instructions
  • 3.3.3 Error Suggestion
  • 4.1.2 Name, Role, Value
  • 4.1.3 Status Messages

Navigation

  • Some navigation functions (e.g., search, shopping cart) behave inconsistently across different site sections.

Accessibility criteria that are not met

  • 3.2.4 Consistent Identification

PDF Files

  • Some PDF documents are not tagged properly for screen readers. 
  • Reading order, language markings and headings are not always correctly structured. 

Accessibility criteria that are not met

  • 1.1.1 Non-text Content
  • 1.3.1 Info and Relationships
  • 1.3.2 Meaningful Sequence
  • 1.4.10 Reflow
  • 2.4.6 Headings and Labels
  • 3.1.1 Language of Page
  • 3.1.2 Language of Parts

Feedback on Accessibility 

Have you encountered any other accessibility issues in our digital service? Please let us know by using our accessibility feedback form. If you provide your contact information in the feedback form, we will respond within 14 days. 

Note: This feedback form is only for reporting accessibility-related issues. For other enquiries, questions or other feedback about Elisa’s services, please contact Elisa’s customer service.

Supervisory Authority 

If you are not satisfied with our response or you do not receive a reply within 14 days, you may contact the supervisory authority, Finnish Transport and Communications Agency Traficom.    

Contact Information of the Regulator 

Finnish Transport and Communications Agency Traficom 

Digital Accessibility Supervision Unit 

www.webaccessibility.fi

saavutettavuus@traficom.fi

Telephone (switchboard): 029 534 5000