Accessibility statement for the Elisa E-mail service
This accessibility statement applies to the Elisa Email Service. We will tell you how accessible the Elisa Email Service is, what kind of shortcomings there are in its accessibility and how you can give us feedback on the accessibility of the service.
The Act on the Provision of Digital Services will apply to the service as of 28 June 2025. The accessibility of the service has been assessed by an external expert. The statement was prepared on 5.6.2025 and it was last updated on 5.6.2025.
Accessibility status of the digital service
The service partially meets the A and AA level accessibility criteria (WCAG criteria 2.2). We are correcting the accessibility deficiencies observed in the service as part of continuous development.
Identified accessibility deficiencies
Next, we will tell you about the shortcomings observed in meeting the accessibility requirements of the browser interface of Elisa's E-mail service.
Contrasts and use of colour
- Some of the texts and icons in the service do not meet the requirements for sufficient contrast (WCAG 1.4.1 and 1.4.3).
Visible focus
- When navigating, visible focus is missing in some places (WCAG 2.4.7).
Use with screen readers
- The service contains user interface components whose role or field label is missing or incorrect, which prevents or makes it difficult to use the service with a screen reader (WCAG 4.1.2).
- There are shortcomings in the order in which the content is presented. When using a screen reader, the focus does not go to the content of the drop-down menu on the page (WCAG 1.3.2).
- The instructions for the service refer to the elements displayed in the user interface (WCAG 1.3.3).
Alternative uses of the service
- In addition to the browser interface, the Elisa E-mail service can also be used with separate POP3 and IMAP e-mail programs. In some separate email programs, special attention has been paid to accessibility, and they can make the use of email significantly easier.