Accessibility statement for the Elisa Entertainment service
This accessibility statement applies to Elisa Corporation's Elisa Viihde service. We will tell you how accessible the Elisa Viihde service is, what shortcomings there are in its accessibility, and how you can give us feedback on the accessibility of the service.
The Act on the Provision of Digital Services applies to the service from 28 June 2025. The accessibility of the service was assessed by an external expert in March 2025. The statement was prepared on 16 May 2025 and was last updated on 17 June 2025.
Service accessibility status
The Elisa Viihde service can be used with the following user interfaces: Elisa Viihde set-top boxes, web browser, iOS, Android and Huawei mobile applications on phones and tablets, smart TVs (LG, Samsung, Android TV and Apple TV). The accessibility status of the service varies between user interfaces, so accessibility deficiencies always mention which user interface it affects.
Poorly accessible user interfaces
The following Elisa Viihde service user interfaces poorly meet the accessibility requirements of WCAG 2.2 level A and AA:
- Elisa Viihde (set-top box N7700)
- Elisa Viihde (set-top box N7800)
- Elisa Viihde Premium (set-top box N7950)
The technology of these set-top boxes does not support screen readers. If necessary, you can update your old user interface to the Elisa Viihde Plus (set-top box B866) version, which takes accessibility into account.
Partially accessible user interfaces
The following Elisa Viihde service user interfaces partially meet the accessibility requirements of WCAG 2.2 level A and AA:
- Elisa Viihde Plus (TV box B866)
- https://elisaviihde.fi/ website
- Elisa Viihde application for phones and tablets
- iOS
- Android
- Huawei HarmonyOS - Elisa Viihde application for smart TVs
- Samsung Smart TV (2017 and newer models, starting with Tizen 3.0)
- LG Smart TV (2016 and newer models, starting with WebOS 3.0)
- Android TV (all models including Sony and Philips, starting with Android 5.0)
- Apple TV
Identified accessibility deficiencies
Deficiencies are being corrected as part of the continuous development of the service.
Perceivable
1.1.1 Non-text Content
- In the Android mobile app, the screen reader does not read all elements
- Some buttons in the elisaviihde.fi program guide are missing texts
- SmartTV (Android TV app): icons missing from some programs
- iOS: Some content is not readable with a screen reader and the screen reader also reads content hidden from the user interface
1.3.3 Info and Relationships
- The News section of the Android mobile application does not display all headlines and the information structure of the homepage can be improved in some cases
- Elisaviihde.fi: Program guide usage tips and some headlines are not readable by screen readers
- SmartTV (Android TV application): Screen reader navigation is not always logical
- iOS: Signing in is missing important elements for screen readers
1.3.2 Meaningful Sequence
- SmartTV (Android TV app): Screen reader navigation is not always logical
- iOS: Bottom navigation does not support screen readers
3.3.2 Labels or Instructions
- Android mobile app: some titles are missing in login and search
- Elisaviihde.fi program guide buttons are missing titles
- SmartTV (tvOS app): some fields are missing titles
- iOS: Login is missing elements important for screen readers
4.1.2 Name, Role, Value
- Android mobile app: Title or role is missing in several places or the value is incompletely defined
- SmartTV (tvOS app): Screen reader does not read some of the content
- SmartTV (Android TV app): Screen reader does not read some of the content
- Elisa Viihde Plus player buttons do not always appear when using a screen reader and the buttons disappear from view too quickly, some navigation elements do not work logically
- SmartTV (Web app): Screen reader does not work
- iOS: Screen reader does not work properly in several places
4.1.3 Status Messages
- SmartTV (Android TV app): download status missing
Navigation
1.3.3 Sensory Characteristics
- Android mobile app: Some of the instructions are location-based
- iOS: Tips for use do not support screen readers
1.3.4 Orientation
- Android mobile app: the app cannot be used in landscape orientation
2.1.1 Keyboard
- Elisaviihde.fi: Some menus cannot be controlled with the keyboard
- iOS: Some menus cannot be controlled with the keyboard
2.1.2 No Keyboard Trap
- iOS: Screen reader not working properly in several places
2.4.3 Focus Order
- SmartTV (Android TV app): Program guide navigation is not logical, when using a screen reader, navigation is illogical in places
- Elisaviihde.fi: focus does not always stay in the right place or remains visible in the wrong place
- Elisa Viihde Plus: When using a screen reader, navigation does not work logically in some sections, and when using a screen reader, text scaling makes it difficult to use the top navigation
- iOS: Screen reader does not work properly in several places
2.4.11 Visible Focus is not Covered (minimum)
- Elisaviihde.fi: Focus disappears in program details
- iOS: Focus stays in the wrong place in pop-ups
2.5.3 Label in Name
- Android mobile app: Sports view logos are missing a name tag
- iOS: Some views do not support screen readers
Text and Contrast
1.4.1 Use of Color
- Android mobile app: Screen reader does not read page numbers in setup instructions
- SmartTV (Web app): Some options are indicated only in color
1.4.3 Contrast (Minimum)
- Android mobile app: Contrast is too weak in several places
- SmartTV (tvOS app): Title is missing from some fields
- Elisa Viihde Plus: Contrast of the selection button is too weak
- SmartTV (Android TV app): Contrast between text and background is insufficient in several places
- SmartTV (Web app): Contrast between text and background is insufficient in several places
- iOS: Contrast is too weak in several places
1.4.4 Resize Text
- Elisa Viihde Plus: Enlarging the text cuts off part of the caption, text can only be enlarged to 130%
- SmartTV (Android TV application): Enlarging the text does not work in all situations
- SmartTV (Web application): Enlarging the text does not work in all situations
- iOS: Enlarging the text does not work in all situations
1.4.5 Images of Text
- Android mobile app: Screen reader does not read text in images
1.4.11 Non-text Contrast
- Android mobile app: Screen reader does not read page numbers in setup instructions
- SmartTV (all SmartTV apps): Program guide icons do not have enough contrast with the background
- SmartTV (Android TV app): Program icons do not have enough contrast
Factors disrupting usage
1.4.2 Audio Control
- Elisa Viihde Plus: Audio content starts automatically, even when the screen reader is on