Accessibility Statement for Elisa Etuohjelma

This accessibility statement applies to Elisa Oyj’s Elisa Etuohjelma for consumer customers. We will tell you how accessible the Elisa Etuohjelma service is, what non-accessible content has been identified, and how you can give us feedback on the accessibility of the service.

The service is subject to the Act on the Provisioning of Digital Services, which implements the European Accessibility Act and applies from 28 June 2025. The accessibility of this service has been assessed in cooperation with external accessibility experts in March 2026.

This accessibility statement was created on16 June 2026.

Accessibility Status of the Digital Service

The service partially meets the Level A and AA accessibility requirements of the WCAG 2.2 guidelines.

Identified Accessibility Issues

Issues are being corrected as part of the service’s continuous development.

Elisa Etuohjelma - Web service

Some accessibility issues remain in the Elisa Etuohjelma web service.

Some images are missing alternative text. Because of this, a screen reader reads the image file name instead of a useful description (WCAG 1.1.1).
The green notification banner that confirms participation in an offer is not announced to screen reader users as a status message. This means that the user may not know that the action was successful (WCAG 4.1.3).
The product information pop-up does not have an accessible name or a heading that describes the whole view. This makes it difficult for screen reader users to understand the structure and purpose of the content (WCAG 4.1.2, 2.4.10).
In the prize draw pop-up, the screen reader does not receive a clear status message about the progress or result of the action (WCAG 4.1.3, 1.1.1).

Accessibility criteria that are not met

1.1.1 Non-text Content
2.4.10 Section Headings
4.1.2 Name, Role, Value
4.1.3 Status Messages

Elisa Etuohjelma - Mobile Application

Some accessibility issues remain in the ElisaEtuohjelma mobile application.

Links and buttons look the same even though they work differently. Users are not told visually or by a screen reader that some links open in a browser outside the app (WCAG 3.2.4).
The icon that indicates that a link opens in a browser does not have an accessible name. This information is not announced to screen reader users (WCAG 1.1.1, 3.2.4).
The button at the top of the Loyalty Program view does not tell screen reader users that the content can be expanded. The current state of the button is also not announced (WCAG 4.1.2).
The button used to copy a code does not have an accessible name, so its purpose is not clear to screen reader users (WCAG 4.1.2).
The discount code does not have an accessible name or label. To a screen reader user, the code may sound like random characters. The purpose and use of the code are not clear. The heading text next to the code is also not descriptive enough (WCAG 4.1.2, 2.4.6).
The “Open” action that opens content in a browser has been implemented as a button instead of a link. Users are not told visually or by a screen reader that the action opens a new browser tab (WCAG 4.1.2).
Text must be able to be resized up to 200 percent without changing the text or losing content (WCAG 1.4.4).
On some pages, keyboard focus does not move through the content in a logical order. If there is more content than fits on the screen, focus may move directly to the menu at the bottom of the page. This may prevent screen reader users from noticing all content on the page (WCAG 1.3.2).
Some images are missing alternative text, so essential information is not available to screen reader users (WCAG 1.1.1).
Some links are not marked as links, and their role is not announced to screen reader users (WCAG 4.1.2).
Focus moves to an image without the image’s alternative text being announced to screen reader users (WCAG 1.1.1).
Not all parts of the service have been defined with the correct language (WCAG 3.1.2).
Some device images include informative numerical information that has not been provided to screen reader users in text format (WCAG 1.1.1).
The pop-up about the energy label is not announced clearly enough to screen reader users. The purpose of the pop-up as an energy label is not clear, and it does not have a programmatically defined descriptive name or heading (WCAG 4.1.2, 2.4.6).
The alternative text for the energy label does not explain that the scale in the image is A–G. This means that essential information in the image is not available to users of assistive technologies (WCAG 1.1.1).

Accessibility criteria that are not met

1.1.1 Non-text Content
1.3.2 Meaningful Sequence
1.4.4 Resize Text
3.1.2 Language of Parts
2.4.6 Headings and Labels
3.2.4 Consistent Identification
4.1.2 Name, Role, Value

Feedback on Accessibility

Have you encountered any other accessibility issues in our digital service? Please let us know by using our accessibility feedback form. If you provide your contact information in the feedback form, we will respond within 14 days.

Note: This feedback form is only for reporting accessibility-related issues. For other enquiries, questions or other feedback about Elisa’s services, please contact Elisa’s customer service.

Provide feedback on accessibility

Supervisory Authority

If you are not satisfied with our response or you do not receive a reply within 14 days, you may contact the supervisory authority, Finnish Transport and Communications Agency Traficom.

Contact Information of the Regulator

Finnish Transport and Communications Agency Traficom

Digital Accessibility Supervision Unit

www.webaccessibility.fi

saavutettavuus@traficom.fi

Telephone (switchboard): 029 534 5000

Accessibility Statement for Elisa Etuohjelma

This accessibility statement was created on16 June 2026.

Identified Accessibility Issues

Issues are being corrected as part of the service’s continuous development.

Elisa Etuohjelma - Web service

Some accessibility issues remain in the Elisa Etuohjelma web service.

Some images are missing alternative text. Because of this, a screen reader reads the image file name instead of a useful description (WCAG 1.1.1).

The green notification banner that confirms participation in an offer is not announced to screen reader users as a status message. This means that the user may not know that the action was successful (WCAG 4.1.3).

The product information pop-up does not have an accessible name or a heading that describes the whole view. This makes it difficult for screen reader users to understand the structure and purpose of the content (WCAG 4.1.2, 2.4.10).

In the prize draw pop-up, the screen reader does not receive a clear status message about the progress or result of the action (WCAG 4.1.3, 1.1.1).

Accessibility criteria that are not met

1.1.1 Non-text Content

2.4.10 Section Headings

4.1.2 Name, Role, Value

4.1.3 Status Messages

Elisa Etuohjelma - Mobile Application

Some accessibility issues remain in the ElisaEtuohjelma mobile application.

Links and buttons look the same even though they work differently. Users are not told visually or by a screen reader that some links open in a browser outside the app (WCAG 3.2.4).

The icon that indicates that a link opens in a browser does not have an accessible name. This information is not announced to screen reader users (WCAG 1.1.1, 3.2.4).

The button at the top of the Loyalty Program view does not tell screen reader users that the content can be expanded. The current state of the button is also not announced (WCAG 4.1.2).

The button used to copy a code does not have an accessible name, so its purpose is not clear to screen reader users (WCAG 4.1.2).

The discount code does not have an accessible name or label. To a screen reader user, the code may sound like random characters. The purpose and use of the code are not clear. The heading text next to the code is also not descriptive enough (WCAG 4.1.2, 2.4.6).

The “Open” action that opens content in a browser has been implemented as a button instead of a link. Users are not told visually or by a screen reader that the action opens a new browser tab (WCAG 4.1.2).

Text must be able to be resized up to 200 percent without changing the text or losing content (WCAG 1.4.4).

On some pages, keyboard focus does not move through the content in a logical order. If there is more content than fits on the screen, focus may move directly to the menu at the bottom of the page. This may prevent screen reader users from noticing all content on the page (WCAG 1.3.2).

Some images are missing alternative text, so essential information is not available to screen reader users (WCAG 1.1.1).

Some links are not marked as links, and their role is not announced to screen reader users (WCAG 4.1.2).

Focus moves to an image without the image’s alternative text being announced to screen reader users (WCAG 1.1.1).

Not all parts of the service have been defined with the correct language (WCAG 3.1.2).

Some device images include informative numerical information that has not been provided to screen reader users in text format (WCAG 1.1.1).

The pop-up about the energy label is not announced clearly enough to screen reader users. The purpose of the pop-up as an energy label is not clear, and it does not have a programmatically defined descriptive name or heading (WCAG 4.1.2, 2.4.6).

The alternative text for the energy label does not explain that the scale in the image is A–G. This means that essential information in the image is not available to users of assistive technologies (WCAG 1.1.1).

Accessibility criteria that are not met

1.1.1 Non-text Content

1.3.2 Meaningful Sequence

1.4.4 Resize Text

3.1.2 Language of Parts

2.4.6 Headings and Labels

3.2.4 Consistent Identification

4.1.2 Name, Role, Value