Accessibility Statement for Elisa Prepaid Services
This accessibility statement applies to the Elisa Prepaid services.
The service is subject to the Act on the Provisioning of Digital Services, which implements the European Accessibility Act and applies from 28 June 2025. The accessibility of this service has been assessed in cooperation with external accessibility experts. This accessibility statement was created on 17 June 2025 and last updated on 20 October 2025.
Accessibility Status of Prepaid Shop
The Elisa Prepaid webshop service https://lataa.elisa.fi/en/ partially meets the accessibility requirements of WCAG 2.2 level A and AA.
Non-accessible Content
We are working to resolve identified accessibility issues as part of our continuous development process.
Contrast and color
- Input fields are missing visible error message, if mandatory information is empty. Only red frames are indicating, that field is mandatory
Accessibility criteria that are not met
- 1.4.3 Contrast (Minimum)
- 1.4.1 Use of Color
Visible focus and focus order, keyboard use
- Keyboard tabulating order has issues and focus is not always consistent
Accessibility criteria that are not met
- 2.4.3 Focus order
- 2.4.1 Bypass Blocks
- 1.3.2 Meaningful Sequence
- 3.2.3 Consistent Navigation
- 2.1.1 Keyboard
Text size
- Page cannnot be zoomed in mobile device browser
Accessibility criteria that are not met:
- 1.4.4 Resize text
Titles
- Column titles are missing in shopping cart for screen reader
- In eSIM order page, title structure is not consistent
Accessibility criteria that are not met
- 2.4.6 Headings and Labels
- 1.3.1 Info and Relationships
- 2.5.3 Label in Name
Naming, Status messages and instructions
- Screen reader user is not getting all error messaged
- Screen reader is not getting notification, when shopping cart content is changed
- Mandatory fields are informed only with red frames around field
Accessibility criteria that are not met
- 2.4.4 Link Purpose
- 4.1.3 Status Messages
- 4.1.2 Name, Role, Value
- 3.1.2 Language of Parts
- 3.3.2 Labels or Instructions
- 3.3.1 Error Identification
- 3.3.3 Error Suggestion
Accessibility Status of Elisa Prepaid app
The Elisa Prepaid app partially meets the accessibility requirements of WCAG 2.2 level A and AA.
Non-accessible Content
We are working to resolve identified accessibility issues as part of our continuous development process.
Contrast and color
- In some texts color contrast is not sufficient
Accessibility criteria that are not met
- 1.4.3 Contrast (Minimum)
- 1.4.1 Use of Color
Visible focus and focus order, keyboard use
- Focus goes behind pop-up modal, when using screen reader
- Input field instruction texts are not programmatically connected to input field
Accessibility criteria that are not met
- 2.4.3 Focus order
- 2.4.1 Bypass Blocks
- 1.3.2 Meaningful Sequence
- 3.2.3 Consistent Navigation
- 2.1.1 Keyboard
Text size
- Resizing text loses content
Accessibility criteria that are not met
- 1.4.4 Resize text
- 1.4.12 Text Spacing
Titles
- Heading levels are not following hierarchy in some parts of application
Accessibility criteria that are not met
- 2.4.6 Headings and Labels
- 1.3.1 Info and Relationships
- 2.5.3 Label in Name
Naming, Status messages and instructions
- Screen reader gets inadequate information when selecting subscription, removing subscription and accordion elements
Accessibility criteria that are not met
- 2.4.4 Link Purpose
- 4.1.3 Status Messages
- 4.1.2 Name, Role, Value
- 3.1.2 Language of Parts
- 3.3.2 Labels or Instructions
- 3.3.1 Error Identification
- 3.3.3 Error Suggestion
Accessibility Status of DeviceSIM
DeviceSIM service partially meets the accessibility requirements of WCAG 2.2 level A and AA.
Non-accessible Content
We are working to resolve identified accessibility issues as part of our continuous development process.
Contrasts and colors
- Color contrast of some texts inside of pictures and product cards are not sufficient.
Accessibility criteria that are not met
- 1.4.3 Contrast (Minimum)
- 1.4.1 Use of Color
Visible focus and focus order, keyboard use
- Accordions cannot be expanded with keyboard
- Focus order incorrect when opening page: focus goes first to content, then to cookie banner
- Subscription input field has issues and not working properly with screen reader
Accessibility criteria that are not met
- 2.4.3 Focus Order
- 2.4.1 Bypass Blocks
- 1.3.2 Meaningful Sequence
- 3.2.3 Consistent Navigation
- 2.1.1 Keyboard
Titles
- Heading levels are not following hierarchy
Accessibility criteria that are not met
- 2.4.6 Headings and Labels
- 1.3.1 Info and Relationships
- 2.5.3 Label in Name
Naming, status messages, instructions
- Error messages are not announced to screen reader
- Payment methods missing indicator which one is selected
- Checkbox doesn't have a programmatically implemented label
Accessibility criteria that are not met
- 2.4.4 Link Purpose (In Context)
- 4.1.3 Status Messages
- 4.1.2 Name, Role, Value
- 3.1.2 Language of Parts
- 3.3.2 Labels and Instructions
- 3.3.1 Error Identification
- 3.3.3 Error Suggestion
PDF documents
- Some PDF documents are not tagged properly for screen readers.
- Reading order, language markings and headings are not always correctly structured.
Accessibility criteria that are not met
- 1.1.1 Non-text Content
- 1.3.1 Info and Relationships
- 1.3.2 Meaningful Sequence
- 1.4.10 Reflow
- 2.4.6 Headings and Labels
- 3.1.1 Language of Page
- 3.1.2 Language of Parts