Services for everyone
Including everybody into digitalisation in the society is utmost important for us. Safety, accessibility and ease of use of our inspirational services are the most important issues when developing the customer experience. The key goals of our service design are ease to use, accessibility, security, productivity and experientiality.
Our aim is to design services based on needs of our customers. The excellence in customer encounter is ensured by regularly inviting our customers to both meet our service designers and to test our current and coming digital services. To meet the needs of our multi-culture customers aim to develop our services in different languages and with clear language.
Online services are increasingly used with mobile devices. To ensure the best user experience, all Elisa's services are designed first for small screens and after that to be responsive in larger once. We also work continuously to develop online services to ensure an equal service experience, accessibility and ease of use. We collect targeted feedback on this development work, e.g. senior citizens and special groups such as the visually impaired.
The inspiration, usefulness, safety, accessibility and ease of use of the services are our goals for continuous development. Our goal is to design services according to the needs of our most challenging customer, so that the services are certainly accessible to everyone (Design for all).