Materiality and stakeholder dialogue

We have recognised the most important economic, social and environmental impacts of our operations, products and services, as well as other significant trends affecting the ICT-sector. 

Elisa's double materiality assessment (DMA) is a key process to ensure that we have up-to-date information on both the positive and negative impacts on sustainability, as well as on related risks, and opportunities of our operations. This information allows Elisa to focus its development efforts on the most important sustainability issues. 

To obtain a sufficiently diverse picture of the impacts of our operations, we systematically and regularly collect insights from various stakeholders on sustainability topics that affect us. 

Materiality analysis is part of our continuous sustainability work. Business impacts of the material topics are evaluated in Corporate responsibility management board. Results are reported on the Sustainability Statement.

Stakeholders are important to Elisa. Our most important stakeholders are our personnel, customers, owners, social operators1) and partners.  In addition, we have a continuous dialogue regarding the needs of groups in a vulnerable position (e.g. children, young people and the elderly). Stakeholders are reviewed annually in Corporate responsibility management board. 

We collect insights about stakeholder expectations and relevant sustainability topics by means of regular meetings, surveys and conducting surveys as well as through daily management. Regular engagement helps us understand their needs and expectations:

Personnel: Expect support for their well-being. 

Customers: Expect transparency and responsibility for critical services, as well as safeguarding the digital well-being of children and youth.

Partners and suppliers: Expect ethical conduct and collaboration on sustainability.

Shareholders: Expect profitability and transparency with ESG reporting.

Society: Expects contributions through investments, taxes, and reliable digital services.

1) Social operators include the authorities, officials, politicians, NGOs and other organisations, as well as research organisations. External stakeholders are examined from the point of view of both customers and influences in society.