Mission and Values

Our mission: A sustainable future through digitalisation

We live in an era of knowledge and feelings. The digital and physical worlds are entwined in almost every aspect of our lives. In this world of
countless opportunities, we at Elisa are also building a shared future.

Sustainable development is a precondition for people everywhere on the globe to live securely, for their wellbeing, and for their ability to fulfil their dreams.

Digitalisation is an important tool in solving many of the challenges in sustainable development – as well as in achieving an individual’s dreams and aspirations.

More than a hundred years ago we started to change the world permanently. First, we helped the factory owner to talk to the factory building from his office. Now we’re enabling the everyday communication, work, daily routines and entertaining of millions of people, securely and with care. 

With digitalisation, we’re providing solutions for things that are important to people and for sustainable development.

Our vision

We are the global benchmark for generating value in communication and digital services.

Our constant pursuit of excellence and innovation makes us better every day.

Our strategy

We innovate digital services for customers in our own telecom footprint area and internationally with network ownership-independent services. 
We engage people in building excellence.

Strategic focus areas


Our values

As Elisians, 

…we create value for the customer

  • We listen to our customers to understand their needs.
  • We create and deliver value based on understanding our customers.
  • We collaborate to build customer relationships for the long term.


…we take responsibility

  • We are open and honest – we are trustworthy.
  • We take strong ownership of our responsibilities.
  • We make sustainable choices.

…we succeed as a team

  • We respect and care for each other.
  • We appreciate each other’s different backgrounds, cultures and skills.
  • We act based on our shared goals and what is best for Elisa.


…we deliver results

  • We choose our focus.
  • We keep the bar high and remain ambitious.
  • We act decisively and boldly to find a way to succeed.

…we grow and develop fearlessly

  • We search for new ways of working and challenge our assumptions.
  • We learn from mistakes and successes, and from our customers and partners.
  • We shape the future through innovation.