Mission and Values

Our mission: A sustainable future through digitalisation

We live in an era of knowledge and feelings. The digital and physical worlds are entwined in almost every aspect of our lives. In this world of
countless opportunities, we at Elisa are also building a shared future.

Sustainable development is a precondition for people everywhere on the globe to live securely, for their wellbeing, and for their ability to fulfil their dreams.

Digitalisation is an important tool in solving many of the challenges in sustainable development – as well as in achieving an individual’s dreams and aspirations.

More than a hundred years ago we started to change the world permanently. First, we helped the factory owner to talk to the factory building from his office. Now we’re enabling the everyday communication, work, daily routines and entertaining of millions of people, securely and with care. 

With digitalisation, we’re providing solutions for things that are important to people and for sustainable development.

Our vision

We are the global benchmark for generating value in communication and digital services.

Our constant pursuit of excellence and innovation makes us better every day.

Our strategy

We innovate digital services for customers in our own telecom footprint area and internationally with network ownership-independent services.

We engage people in building excellence.

Strategic focus areas

Our values

Elisa’s core values are Customer Orientation, Responsibility, Renewal, Results Orientation and Collaboration

Take a look at how Elisa staff members see values as a part of their work:

Customer Orientation

  • We stay one step ahead and surprise our customers
  • We focus on the things that bring value for customers
  • We make things simple and high quality for customers


  • We are honest and open
  • We keep our promises and are disciplined
  • We develop our business over the long term for the benefit of our shareholders, customers, personnel, the environment and society


  • We are enthusiastic about learning and continuous improvement
  • We learn from our mistakes – and from our successes
  • We search for new ways of working and challenge our assumptions

Results Orientation

  • We commit ourselves to common, ambitious goals
  • Where there’s a will, there’s a way – we act decisively and courageously
  • We choose our focus


  • We respect each other and value each other’s work
  • We work for the common good – Elisa's interests outweigh the interests of the unit or our individual interests
  • We inspire one another, put ourselves on the line and keep a twinkle in our eyes