Accessibility

Accessibility is an important part of Elisa’s mission: a sustainable future through digitalisation. Accessibility is an issue of equality and the right to equal treatment.

Accessibility is visible in Elisa’s services above all in the way the user experience is easy and painless for all users. A good user experience stems as much from the service having solid technical foundations as from the appearance and content. The goal is to make Elisa’s digital services easy for everyone to use.

Accessibility means easy-to-use services for all

For example, accessibility means that people with impaired vision can purchase phones from our webstore using screen-reading software. It means that people with hearing difficulties can enjoy movies on streaming services because they can easily select subtitles. Accessibility means that we work to make our services easy to use for every person.

How Elisa develops accessibility

We aim to design services based on the needs of the customers facing the biggest challenges in order to ensure that services are accessible for everybody. It means quality and safety as well as ease-of-use and availability services. Through our work on these, Elisa promotes digital inclusion as well as the customer experience and successful customer interaction.

We measure our performance against our accessibility target with an accessibility index that consists of technical and process improvement measures and audits.

Accessibility at Elisa Estonia

Elisa Estonia provides accessible features, such as a screen reader, on their website and on Elisa TV services.

Accessibility Statements

The Accessibility Statement describes how the online service follows the Web Content Accessibility Guidelines. The Statement includes also information on how to give feedback on the accessibility of a service. We are currently preparing accessibility statements for our various services.