We work every day to build a secure digital environment, so that everyone's equal rights are realised.

Respecting human rights and our principles of doing right in our own operations and within our supply chain we can work together for our employees and with our partners to create a sustainable future.

Non-discrimination, equality, good leadership and occupational wellbeing and -safety are important topics in our operations.

Responsible employer

The Elisa Group employs almost 5,000 professionals in Finland and internationally. The basis of our company´s success is our competent and agile personnel and their wellbeing.

Elisa´s Ideal Work concept includes smart ways of working as well as in physical and virtual working environments. Each Elisa employee can choose the way and place of working that best suits them and their work.

Continuous learning is in core of our operations. We develop way of working and our processes. All of our employees participate to the development work.

We promote equal opportunities and treatment for all women and men in work and having a zero-tolerance to all forms of workplace discrimination. Elisa employees and our partners have duty to report breaches against this principle.

Diversity and equality work is coordinated by Equality committee who is responsible of development, regular follow up and reporting of company’s diversity and equality plan.

In addition to the regular personnel satisfaction survey we measure realisation of non-discrimination and equality through annual equality survey.

Wellbeing and safety

Our employees and subcontractors have the right to work in a healthy and safe working environment. They are obligated to take responsibility for the development of working community.

Elisa's occupational health and safety system includes occupational health care, job entry and health examinations, eye examinations, vaccinations, reimbursement for physiotherapy, rehabilitation. In Finland we offer high-quality healthcare with services considerably in excess of the statutory requirements. We also provide sports and leisure activities to support wellbeing at work in Finland.

Elisa’s HR department is responsible for development of wellbeing and health and safety operations, and employee training for Elisa employees accordingly. The facilities services and the IT department, in turn, are responsible for working conditions.

Environment committee, having employee, employer and occupational health representatives, meets regularly and coordinates occupational health and safety work. The committee takes care of the measures under the occupational safety and health program, including monitoring of working conditions and risk assessments.

Daily management by coaching is key contributor to ensure employee wellbeing and occupational health and safety. Modern ways of working set special requirements for management. Measures to avoid employee burnout or work related stress as well as ways to ensure work motivation and social networks are focus areas of the management.

Early intervention is an essential part of Elisa’s daily and wellbeing management. It supports Elisa’s personnel strategy and business goals. Systematic, correctly timed and correctly targeted cooperation in the different sectors of health management guarantees that employees of all ages remain capable of working and increases the personnel’s value in the labor market.

We act responsibly also in business or organisational changes, which are effecting to personnel. It´s important that the personnel is invited to take active collaborative participation to the change process. This operating model clearly exceeds the requirements of the Act on Cooperation within Undertakings in Finland.

Industry level cooperation with all key players in OHS field is established to improve common industry procedures and safety guidellines. In Finland major part of maintenance work in our telecommunication networks, like upkeep operations in masts is done by our subcontractors' assemblers. For us the regular perfomance management and follow-up in OHS is important part of our cooperation with subcontractors. In Estonia the mainatenance is mainly done by our own employees.

Read more: Personnel review 2019

Diverse customers

Elisa serves more than 2.8 million diverse consumer, corporate and public administration organisation customers in Finland, Estonia and internationally.

Customer orientation is one of our guiding values and customer satisfaction in addition to understanding their needs is an important factor steering our operations.

On top of daily customer encounters Elisa collects customer feedback by using regular customer surveys. Analysis results of surveys are transformed to development plans and actions by business management.

The significance part of our customer care are safe data management and data protection. More at elisa.com/dataprotection

We follow the law, rules of the sector and good practices in our marketing. The Finnish Competition and Consumer Authority supervises and provides guidelines for marketing in the industry. Our customers have the right to opt out of direct marketing. Our Communications unit handles our marketing.

We apply the Consumer Protection Act, the Personal Data Act and certain other special acts, as well as guidelines and regulations from the authorities, in our telephone marketing. Elisa’s subsidiary Enia is responsible for Elisa’s telephone sales service. Its quality monitoring ensures compliance with the agreed rules.

Our customer support pages give guidance and support. Elisa OmaYhteisö chat area provides answers for questions about our products and services. Elisa is also active in social media (such as LinkedIn, Instagram, Facebook and Twitter).

See also Elisa's services for families (in Finnish)